The average capital equipment user is proficient with roughly 25% of existing knowledge base, and has no access to user-friendly support on-site.
This causes poor utilization and productivity, user-based errors, and system downtime, resulting in low satisfaction and high support costs.
We believe knowledge is power, the power to improve.
We believe delivering the right knowledge empowers users, and generates an upward spiral of improvement.
We do this by redefining information according to how we use it on our daily life, making it fast, accessible, easy and visual. With a real impact on users, manufacturers, and everything in between.
All of this, and more, is packed into Howtool™.
Your information, generated, managed, used, and analyzed with usability and productivity in mind, to make a real impact.
Implement your knowledge and information in a simple, user-friendly way. Update guides in no-time. No more tech-notes, errata, new versions, etc. scattered everywhere. Just one place where the user knows everything is always up to date.
Everything you need for regulatory and quality compliance:
Self service and self training on steroids! Give your users access to everything they need to know, anytime, anywhere. Immediate, simple and visual answers to their every need. This newly found super-knowledge will boost productivity, reduce errors and downtime, and send client's satisfaction rocketing sky high.
You should know everything about your users, information, and device. Howtool™ generates analytics from what the users themselves search and use, your "user's log" reveals treasures of deep insights.
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